One of the ways that we ensure we keep the best cleaning teams is by making sure that they stay busy.
And one of the biggest hurdles when trying to accomplish this is late cancellations. We understand that many cancellations are out of peoples control. Things like getting sick or last-minute family emergencies can come up.
We know that life happens and we’ll always be understanding of that.
However, in order for us to keep our teams busy so they can stick around, we do ask that you give us at least 24 hours notice if there is a need for cancellation.
In cases where we don’t get at least a 24 hours notice, we reserve the right to charge a $60 cancellation fee.
Cancellation fees may also be charged for reasons outside of requesting a cancellation.
These include if we’re not able to gain entry to the property, payment failing, no running water, no electricity, or no working air conditioning. Especially during the summer months. In these cases, we will always do our best to find a creative solution to get the job done. When we can’t however, or we can not get in contact with you to help, we’ll need to charge the cancellation fee.
Essentially, if we’re not able to perform the services at no fault of our own, then a cancellation fee may be charged.
Thank you for your understanding.
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Our dedicated customer support team is here and always happy to help.