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Freqenetly Asked Questions
Have a question? or maybe you’re just a bit confused. Have a look below for our most frequently asked questions. If you still have questions simply email us at firstname.lastname@example.org or call us on 1300 905 032
How do I book online?
To book a cleaning service online, all you do is fill out some details about what you need, who you are, pick a date/time and wait for a confirmation.
How long will it take to clean my house?
It all depends on the condition of your home. But, as a baseline, take the number of bedrooms you have and turn that into hours. (Ex. 3 bedrooms = 3 hours)
Do you provide the cleaning supplies?
Yes. We bring all the cleaning supplies and chemicals required to clean your home.
How many people will come to clean my house?
A Team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/2BR/Touch-up jobs).
What is "Happiness Guarantee"?
Our Happiness Guarantee represents our commitment to you. Should you have concerns with the cleaning service you have received, we will work with you to make it right.
Here’s the procedure:
- Call us within 24 hours of your cleaning and provide us with details of your concerns and/or issues.
- 48 hours grace period is given for Move-in/Move-Out cleans.
- We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern
- After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again, and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.
What services you don't offer?
We currently do not offer cleaning of Chandeliers, Light Bulbs, Bio-hazards (mold, blood, etc…), Hoarding, Animal Waste, High Reach Areas (more than 2 step ladder), Exterior Windows, Putting away dishes, Large furniture moving and Large scale trash disposal.
Want to speak with us?
Our dedicated customer support team is here and always happy to help.