Frequently Asked Questions

Absolutely. We’re fully insured for your peace of mind. If you need proof of insurance simply email us at hello@miraclemaid.com.au and we’ll gladly forward you all relevant documentation.

Our Satisfaction Guarantee is our promise of reliability to you. If you’re not satisfied with the cleaning service delivered, we’re committed to making it right. Here’s how it works:

For cancellations, please provide us with a 24-hour notice to avoid a late cancellation fee. Our cleaning teams’ schedules are meticulously planned, and cancellations within 24 hours of service result in lost work opportunities for them.

Definitely! Our cleaning teams have training on how to treat dogs, cats, and other pets. We know how to love, respect, and care for them. We’re a pet-friendly cleaning service.

We accept payments through VISA, MasterCard, American Express, and Discover, covering both debit and credit cards. No processing fees are applied to any of our transactions. Regrettably, we do not take cash payments.

Yes, we require your payment information prior to scheduling your booking. A hold will be placed on your card the day before your service and you will not be charged until after the cleaning is completed.

At the time of booking, we inquire whether a parking spot can be secured for our cleaning team. This is particularly important in areas like Sydney’s CBD, North Sydney, and Surry Hills, where parking is often scarce. Our teams come fully equipped with cleaning supplies, including mops, buckets, and caddies. Walking long distances with this equipment is impractical.

We kindly request that a pre-arranged parking spot be available for our team during your scheduled cleaning service. If a spot is not provided and none can be found, we will need to reschedule the service. Should parking require a fee, we’ll notify you in advance and include the cost in your final invoice.

If your agent or property manager is not satisfied with the end of lease cleaning, we’ll come back and re-clean at no extra charge.

To qualify for our bond back guarantee, simply tell us of any cleaning issues within 3 days following the job’s completion.

As long as you notify us within the 72-hour window post-cleaning, our team will come back to re-clean free of charge.

Please note that only items specified in your initial booking will be re-cleaned at no extra cost. If you’ve excluded certain optional extras from your original booking, these can be cleaned for an added fee.

For a comprehensive understanding, we encourage you to consult our terms and conditions.

If there is a breakage or loss during your cleaning, a notification of such an event must be made to Miracle Maid within 48 hours of your service, either by email or phone. Once Miracle Maid receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 14 days after the incident occurred.

If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.

It all depends on the condition of your home. But, as a baseline, take the number of bedrooms you have and turn that into hours. (Ex. 3 bedrooms = 3 hours)

Absolutely. We bring all the required cleaning supplies and equipment. Should you wish for our cleaners to use your own equipment or products, simply leave a note at checkout or contact us at 1300 905 032.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services we offer by going to our Services page.

Due to WH&S, liability risks and complexity, the services below are not offered by Miracle Maid:

• Chandeliers
• Light Bulbs,
• Fireplaces,
• Fly Screens,
• Ceiling Fans,
• Moving Furniture Or Appliances,
• Putting Away Dishes/ Pans, Ac Vents/ Units/ Filters,
• Grout & Silicon Remediations,
• Biohazards (Excessive Mould, Faeces, Blood),
• Dour Removal & Remediation,
• Removal Of Pet Hair Embedded In Carpet Fibres,
• Removal Of Certain Mineral Deposits (E.G. Stains In The Toilet Bows),
• High-Reach Areas (Areas Not Reachable With A Small Two-Step Ladder).

For more info, please refer to our Terms Of Service.

A Team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/2BR/Touch-up jobs).

Absolutely. All our cleaners undergo a rigorous screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.

A Deep Clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last 3 months. To see the extra things we do for deep cleans check out our deep cleaning services page.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your house cleaning service online. It takes about 60 seconds.

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

Yes, most of the time. However, we allow a one-hour arrival window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.