Privacy Policy
1. Our Commitment to Your Privacy
Miracle Maid Pty Ltd (“we”, “our”, or “us”) is committed to safeguarding your privacy. This policy explains how we collect, use, protect, and disclose your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Personal Information We Collect
We may collect the following types of personal information:
- Contact details (e.g., name, email address, phone number)
- Property details and access information
- Payment and billing information (credit card, bank account details)
- Communications and correspondence with us
- Service preferences and feedback
- Cookies and usage data from our website
3. How We Collect Your Personal Information
We primarily collect your information directly from you via:
- Booking forms on our website
- Telephone calls, emails, or text messages
- Customer surveys or feedback forms
- Direct communication with our staff or representatives
- Interaction with our online services (cookies and web analytics)
In limited cases, we may receive your personal information from third parties, such as referrals or marketing partners. We ensure that you are informed of such collections promptly upon receipt.
4. Purpose of Collecting Personal Information
We collect personal information to:
- Provide, manage, and improve our cleaning services
- Process payments, bookings, and refunds
- Communicate effectively regarding appointments and services
- Conduct marketing and promotional activities
- Respond to inquiries, requests, or complaints
- Comply with legal and regulatory obligations
5. Sensitive Information
We do not actively collect sensitive information (e.g., health, racial or ethnic origin, criminal records). Should we inadvertently receive such information, we will handle it securely and confidentially, strictly in compliance with the Privacy Act.
6. Disclosure to Third Parties
Your information may be shared with:
- Independent cleaning contractors (strictly to perform booked services)
- Payment processors and financial institutions
- IT and cloud service providers for secure data hosting
- Marketing and customer service providers
- Legal, accounting, or professional advisors
We require these parties to comply with privacy laws and confidentiality obligations.
7. Cross-border Data Transfers
We primarily store your personal information within Australia. If data is ever transferred overseas (for instance, cloud hosting or IT service providers), we ensure appropriate safeguards and compliance with applicable privacy laws.
8. Data Security
We take reasonable and appropriate measures to protect your personal information. This includes limiting access to authorised staff members only, storing information securely within password-protected platforms (such as Google Drive), and promptly addressing any suspected breaches to maintain the confidentiality and integrity of your personal data.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil our business purposes or to comply with legal obligations. We ensure that all retained data is stored securely and protected against unauthorised access, modification, or disclosure. When personal information is no longer required, it is securely destroyed or de-identified.
10. Marketing Communications
We may occasionally send marketing communications (emails or SMS) about our services and special offers. You can opt-out anytime by following unsubscribe instructions or contacting us directly.
11. Accessing and Correcting Your Information
You may request access to, or correction of, your personal information by contacting our Privacy Officer. We aim to respond within 30 days. Requests are free; however, a small administrative fee may apply if extensive data extraction is required.
12. Data Breach Notifications
If we experience a data breach likely to result in serious harm, we will promptly notify you and the Office of the Australian Information Commissioner (OAIC), as required by the Privacy Act.
13. Making a Complaint
If you have concerns regarding our handling of your personal information, please contact our Privacy Officer. We commit to addressing complaints within 30 days. If unresolved, you may escalate your complaint to the OAIC.
14. Changes to This Policy
We periodically review and update this policy. The latest version is available on our website. Please review this page periodically to stay informed of any changes.
15. Contacting Us
For any questions, access requests, corrections, or complaints, please contact:
Miracle Maid Pty Ltd
Email: hello@miraclemaid.com.au
Phone: 1300 905 032